Holiday

The goal this month is to introduce foundation to every customer.
But how do you start—and keep—the conversation going?
Using each customer situation below, select the two best responses.

1. Customer comes in to replenish her Double Wear. You notice she has a tan.

Great. I’ll get that for you. I love your tan—have you been somewhere fun?

I’m happy to get that for you. Since we’re changing seasons, I’d love to quickly match your foundation
to make sure you’re still wearing the perfect shade.

Great. You might want to think about going one shade darker since you have a summer tan.

I notice you have a nice tan—I’d love to show you our Bronze Goddess Bronzer so you can maintain
your glow throughout the winter.

2. You’ve just shown new Advanced Night Repair to a customer and she says she will
take it.

Great. I know you will love it—let me ring it up for you.

Great. I know you will love it—while you’re here I’d also love to treat you to a gift of a 10-day supply
of our #1 foundation in your perfect match.

If you have 2 minutes, I’d love to show you a trick—how to use your new Advanced Night Repair with
your foundation to give you a fresh, perfected look.

While you’re here, are you interested in trying one of our foundations?

3. Customer is buying our new Color Portfolio.

As a special gift with your Color Portfolio, I’d love to offer you a free 10-day supply of your perfect
foundation shade.

Are you interested in a foundation sample today?

If you have a few minutes, I’d love to show you how to create a look with your Color Portfolio. I always
start with foundation—the key to any makeup look.

Do you have time for a foundation consultation today?

4. You’ve just helped a customer with a fragrance gift set purchase.

Now that we found the perfect gift, I’d love to offer a treat for you—a free 10-day supply of foundation
in your perfect shade.

While you’re here, I’d love to offer you a free foundation match.

When was the last time you had your foundation matched? It will only take a few minutes and you
can take a free 10-day supply in your perfect shade.

Do you need any foundation while you’re here today?

5. Customer is replenishing her moisturizer.

While I get that for you, why don’t you take a look at our Signature Service menu. You’ll receive
a free 10-day supply of foundation with any service.

Do you use foundation?

To go with your moisturizer, I’d love to treat you to a free 10-day supply of your perfect foundation.

I’d love to iMatch™ you and give you a free dram of foundation.