Early in the season, customers may not be thinking about holiday shoppingyet. Use the situations below to learn how to start a holiday conversation with every customer. Choose the best phrase below and drag it into the appropriate gift box.
- You’ve just given a customer her free 10-day supplyof foundation.
- A customer is purchasing the New Advanced Night Repair.
- You just finishedtreating a customer to one of our Signature Services.
- You found a customer her perfect moisturizer and eye cream.
- A customer has just picked out the eye shadow and lipstickshe wants to buy.
Holiday Conversation Starters
Once you’ve greeted your customer, the easiest way to meet her needs and treat her is
with Who Who You. Ask every customer these easy questions: ”Who are you shopping
for? Who else is on your shopping list?” Then say, ”you deserve a Holiday treat—I have
a free Signature Service just for you!”
