2. Which of the following are appropriate ways to respond to a customer
who is making a return? (Select all that apply)

• Make sure to get an answer of why she is returning the product before you take it from her.
• Smile and take the return from her—this will immediately put her at ease.
• Ask questions to better understand why she was unhappy and find a better product match.
• Share the return policy with your customer before you take the product back.
• Offer her something special as a treat for her inconvenience.