2. All of the following are effective ways to start a holiday conversation
with a customer, EXCEPT:

• Offer to give her a preview of our holiday collection.
• Offer her a 2-minute tour of our amazing values and limited edition gifts.
• Offer to gift wrap her purchase.
• Ask if she’s started her holiday shopping yet.
• Offer to show her what we are famous for—our once a year holiday Blockbuster.