You already know that Greet, Meet, Treat and Complete is the best way to create an
experience for your customer year-round. In this lab, you’ll learn all about how to make
a connection and create “wow” moments with every holiday shopper.
experience for your customer year-round. In this lab, you’ll learn all about how to make
a connection and create “wow” moments with every holiday shopper.
There are more customers than usual approaching your counter during the holidays—
the question is whether they will decide in those first few seconds to shop with you.
First impressions are everything, so it’s important to be sure your image is holiday
perfect—it counts toward your greeting! Then, to help you make a connection with
every customer, follow the 5 E’s—just like you practiced in Learning Lab.
Click through the slideshow below to learn how to put the 5 E’s in action for Holiday.
the question is whether they will decide in those first few seconds to shop with you.
First impressions are everything, so it’s important to be sure your image is holiday
perfect—it counts toward your greeting! Then, to help you make a connection with
every customer, follow the 5 E’s—just like you practiced in Learning Lab.
Click through the slideshow below to learn how to put the 5 E’s in action for Holiday.
CLICK
We ask top-performing Beauty Advisors to share
their favorite holiday recruiting tips. Click on each box
below to view!
their favorite holiday recruiting tips. Click on each box
below to view!
What if she says she doesn’t have time for a 3 Minute
Beauty technique? Tell her
you’d love to treat her when
she has time—you can even
schedule an appointment
before her next holiday party!
If a customer just wants to browse, how can you still offer her great service?
Ask her more questions about what brought her to the counter today.
Follow her around the counter and make helpful comments about items she looks at.
Keep yourself busy, but remain available if she does have a question.
Ignore her for other customers who actually want to purchase.
Follow her around the counter and make helpful comments about items she looks at.
Keep yourself busy, but remain available if she does have a question.
Ignore her for other customers who actually want to purchase.
