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Finding out who she’s shopping for is the first step in meeting her needs.
Complimenting her product choice is also a friendly way to start the sale.
Jumping to another product is pushy.
Instead, ask open-ended questions that will help you add value to her experience.
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An open-ended question gives you information about how she’s using it.
You can show her tips to help her get more out of it or other products to use with it.
This is a close-ended question—meaning all you’ll get is a yes or no response,
which doesn’t give you any information. Your goal is to get to know your customer better
so you can share tips and other products she’ll love. -
Linking it to a 3 Minute Beauty tip she’ll love will definitely charm her
and it’s a non-pressured way to show her other products she’ll love…
Simply asking her about Advanced Night Repair Eye feels like you’re trying
to sell more—instead of sharing tips you know she’ll love. -
Allowing your customer to browse as you ring her up takes the pressure off.
She’ll also appreciate that you’ve pointed out the special value and offer of free gift wrap.
Just asking if she is interested in holiday gifts makes it feel like you’re trying
to sell her more. A better way is to point out the gifts while you ring up the sale.
It takes the pressure off—and if she still wants to purchase more, she will! -
A warm welcome and finding out how he wants to shop
is the perfect way to start the conversation.
You’ll want to know more about your customer’s needs before
immediately making gift suggestions. -
Showing your customer all of his options—and taking the time to pick out the
best gift for his recipient—is giving good service. Why? You’re making an effort to ensure
his recipient is happy, rather than just clerking.
Suggesting the biggest size option can seem like you’re just trying
to get the biggest sale. Show your customer all of his options—it may even spark interest in a gift
for someone else on his list! -
Offering to gift wrap is a treat no man can refuse. But offering to wrap all of his gifts is going
above and beyond—he’ll be sure to come back to you the next time he needs a gift!
You forgot to offer free gift wrap—
it’s important to offer a treat to every holiday shopper. -
Offering to be his personal shopper is a great way to personalize your service
and make him feel that you’re there to help.
He may or may not take you up on your offer and probably doesn’t know what Blockbuster is.
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The customer told you she just wants to browse, and you listened.
Letting her know that you’re there to help in case she has questions, and pointing out
her options is a great way to show that you’re available without being pushy.
Offering to show products and asking questions after she says she’s just looking will
likely irritate her. Why? It makes it seem like you aren’t listening to her needs. -
Using your new Fragrance Finder will help you quickly pick the
perfect fragrance for your customer. And it’s fun to use!
There’s a better way to help your customer find the right fragrance—
your new Fragrance Finder! It will help you make recommendations much quicker—
and with more authority. -
This is what creating an experience is about. You’re making her life easier
by offering free gift wrap—and treating her will give you the opportunity to share tips she’ll love.
Asking if she wants a holiday makeover will most likely result in a “No!”
Plus, it sounds dated. Most customers won’t sit in the chair because they think it will take too long.
Offering a quick tip shows you understand how she likes to shop. -
She’ll really appreciate your making sure she can recreate the look at home.
Asking what she wants to purchase takes the pressure off—she doesn’t feel like
you’re expecting her to buy it all.
Don’t assume she is taking it all.
Why? It feels pushy and she’ll be put off by the pressure.
which of the following?
Fragrance Bestsellers, Gift Wrap, Advanced Night Repair Eye
What’s New, Fragrance, Fatigue Fighter
What's New, Holiday Gifts, 3 Minute Beauty/Gift Wrap
