Now that you’ve made a connection, it’s time to focus on meeting your customer’s
needs. This is about slowing down and taking a few minutes to get to know her. Why
is it so important to get personal? Every question you ask can help you add value to her
experience—from sharing a quick tip to showing her a product she’ll love. It’s all about
asking the right questions—and really listening. For Holiday, we make it easy with Who, Who, You! Click on the boxes below to see how you’ll use Who/Who/You to keep the
conversation going!
needs. This is about slowing down and taking a few minutes to get to know her. Why
is it so important to get personal? Every question you ask can help you add value to her
experience—from sharing a quick tip to showing her a product she’ll love. It’s all about
asking the right questions—and really listening. For Holiday, we make it easy with Who, Who, You! Click on the boxes below to see how you’ll use Who/Who/You to keep the
conversation going!
What is the first question to ask every holiday shopper?
“Who are you shopping for—is this a gift for you or a gift for someone else?”
“Who are you shopping for—I can help you with all of your holiday needs!”
“Are you gift-shopping today?”
“What type of gift are you looking for?”
“Who are you shopping for—I can help you with all of your holiday needs!”
“Are you gift-shopping today?”
“What type of gift are you looking for?”
